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Alix
Customer Support
281 419 7540

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Shipping:
We cannot ship to PO Boxes or APO addresses.
We ship to physical addresses only.
We ship within the continuous United States, Alaska and Hawaii

Shipping Charges:
Shipping charges are based on the delivery location and order weight
We use real time shipping.
The rate charged comes from the carrier directly,
and includes any volume discounts afforded to us.
Orders are typically processed within two business days (Mon-Fri). 
During our Christmas season (November & December) and the month before Easter,
orders may take a little longer to process, possibly three or four days.
If you require your package by a specific date, please make a note in the comment box
and we will do our best to accommodate you. 



Frozen Food:
We have a 6 lb minimum order for frozen food.
The weight can be found in the product description and below the "Add To Cart" Button
To ensure the highest quality of products delivered to you,
frozen food has shipping restrictions aimed at minimizing the time in transit.
Frozen food is shipped 2nd Day, we ship on Monday, Tuesday and Wednesday
for delivery on Wednesday, Thursday and Friday. 

The package will be delivered on the 2nd day, possibly into the early evening.
Should the package be delayed by a day due to circumstances beyond the carriers control,
we do pack enough dry ice for the package to remain chilled if not frozen for three days.

Our objective is to get the frozen food to you in good condition.

Consistent with the provisions of the FedEx Service Guide, shipments delayed by weather restrictions 
are not eligible for a refund or credit under the money-back guarantee policy.
Refrigerated or frozen food cannot be returnedplease be aware of this when ordering.

Easter Eggs:
We take extra special care when packing your Easter Eggs, 
but due to the fragile nature of English Easter Eggs,
we cannot refund or replace Eggs damaged in transit.
Damage would include cracked or broken eggs, 
melting or discoloration of the chocolate due to temperature changes.


Chocolate:
British chocolate including Christmas and Easter Candy melt easily
and may loose shape and discolor 

The customer assumes the risk when ordering.
When British Chocolate is exposed to high temperatures  
as we have between States here in the US melting and or discoloration may occur 
and the chocolate may "Bloom".
This happens when the cocoa butter separates from the cocoa solids.
The chocolate is fine to eat, just not as pretty..



Returns:

Returns must be made within two days of receipt.
In order to receive a refund, your purchase must be returned with shipping pre-paid
All items must be in "as-new" condition, in original packaging. The original packing slip must be included.
Refrigerated or frozen food cannot be returned, please be aware of this when ordering


Damage:

In case of damage please call Fed/Ex on 800-GO-FEDEX immediately
and notify Goodwoods British Market at 800 528 7767

within 24 hours so that a claim can be made.




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